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Shipping Policy

USA Shipping

All shipping charges are nonrefundable.

Confirmed orders for calendars and posters ship within two business days of the order confirmation. Orders confirmed on Saturdays and Sundays or Federal USA holidays, will be processed on the following business days.

 

EPK does not guarantee specific delivery times. Shipping times are estimated and may vary depending on order processing time and the distance of the shipping address from our distribution center in Carlsbad, California.

Orders shipped via "Standard USA" shipping will be shipped via USPS. By choosing this option you must be aware that the customer and EPK will have limited tracking information on the order once it has been shipped and the transit will be slow as the order is passed between postal carriers. If you are looking for faster transit we suggest you choose the "Expedited USA" shipping options.

Ultraboard and Acrylic orders are limited edition prints. Please allow 5-7 business days for production of the order.

Ultraboard and Acrylic orders must be shipped via the "Expedited" shipping option.

International Shipping

Shipping charges are nonrefundable.

Confirmed orders for calendars and posters ship within two business days of the order confirmation. Orders confirmed on Saturdays and Sundays or Federal USA holidays, will be processed on the following business days.

All orders will be priced in USD. The recipient of any order outside the USA are responsible for any taxes, duties, or fees if assessed by your local Customs Office.

EPK does not guarantee specific International delivery times. International Shipping times  vary depending on order processing time and the distance of the shipping address from our distribution center in Carlsbad, California and your local countries postal system. International ship times are to the destination country and not the destination address. Actual delivery can take 10-15 additional days once the order has arrived in country. During peak holidays, international deliveries can be slowed by the local in country postal system.

Orders shipped via "Standard International" shipping will be shipped via postal carrier. By choosing this option you must be aware that the customer and EPK will have limited tracking information on the order once it has been shipped and the transit will be slow as the order is passed between postal carriers. If you are looking for faster transit we suggest you choose the "Expedited International" shipping option.

Ultraboard and Acrylic orders are limited edition prints. Please allow 5-7 business days for production of the order.

Ultraboard and Acrylic orders must be shipped via the "Expedited International" shipping option.

Damaged Shipment

If your order is received damaged, please contact EPK so we can file a shipping claim on your behalf. If there is obvious damage to your package when you receive it, you may refuse to accept delivery, or have the delivery service note the damage on signature sheet.

Upon Delivery 

  1. Inspect your order immediately for damage. 
  1. Notify EPK of the shipping damage within 14 days of delivery.
  1. Please email info@epkcollection a picture or pictures of your damaged order as it was received. 
  1. Please keep the original packaging and product in the delivered state for inspection if EPK requests you to return the damaged order (shipping paid by EPK).